Privacy Policy | Reflow Supply Chain Solutions LLC

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Reflow Supply Chain Solutions LLC ("Reflow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at reflowsupplychain.com or interact with us in connection with our logistics and supply chain consulting services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

We may collect information about you in the following ways:

Information You Provide Directly: When you contact us by phone or email, request a freight quote, or engage our consulting services, you may provide us with:

Your name, job title, and company name
Your email address and phone number
Mailing or business address
Freight and shipment details (origin, destination, commodity, weight)
Any other information you choose to share

Information Collected Automatically: When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is collected using standard web server logs and may use cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve our logistics and consulting services
To respond to your inquiries and provide freight quotes
To manage client accounts and service agreements
To send service-related communications, including shipment updates and invoices
To send marketing communications about our services (you may opt out at any time)
To analyze website usage and improve user experience
To comply with applicable legal obligations and regulatory requirements
To protect the rights, property, and safety of Reflow, our clients, and the public

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Carrier Partners: Freight carriers and transportation providers who fulfill shipments on your behalf, limited to the information necessary to execute your logistics services.
Service Providers: Third-party vendors who assist us in operating our website, managing communications, or running our business (e.g., IT services, payment processors), subject to confidentiality obligations.
Legal Requirements: Government authorities, law enforcement, or other parties as required by law, court order, or to protect our legal rights.
Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets, with appropriate confidentiality protections.

4. Cookies and Tracking Technologies

Our website may use cookies — small data files placed on your device — to improve your browsing experience, analyze website traffic, and remember your preferences. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain areas of our website.

We do not use third-party advertising trackers or behavioral advertising networks on our website.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted email communications, secure server infrastructure, and access controls limiting who within our organization can access client data.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and encourage you to use caution when transmitting sensitive information electronically.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, and reporting requirements. Client and shipment data is typically retained for a minimum of seven (7) years in accordance with standard business and tax record requirements.

7. Your Rights and Choices

Depending on your state of residence, you may have rights with respect to your personal information, including:

The right to access and receive a copy of the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information (subject to legal retention obligations)
The right to opt out of marketing communications

To exercise any of these rights, please contact us at info@reflowsupplychain.com or by phone at +1 (214) 951-3256. We will respond to verified requests within 30 days.

8. Texas Residents

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA). If you are a Texas resident and wish to exercise your rights under applicable Texas law, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Reflow Supply Chain Solutions LLC
2110 Ranch Road 620 S, Unit 342712
Lakeway, TX 78734-0310
Phone: +1 (214) 951-3256
Email: info@reflowsupplychain.com